Return policy
At JoyLune™, we want you to shop with confidence and peace of mind. If you are not fully satisfied with your purchase, we are here to help.
7-Day Return Policy
We offer a 7-day return policy from the date you receive your order.
To be eligible for a return, the following conditions must be met:
- The item must be unopened and unused
- The product must remain in its original condition and packaging
- The item must be in a condition that does not affect resale
We are unable to accept returns for products that have been opened, used, or damaged after delivery.
How to Request a Return
To initiate a return, please contact our customer support team with your order details.
Contact Us
You can reach us at:
Our team will review your request and respond within 24 hours, and no later than 48 hours.
Once your return request is approved, we will provide you with further instructions on how to send your item back.
Important Notes
- Return shipping instructions will be provided after approval
- We reserve the right to refuse returns that do not meet the above conditions
- Refunds (if applicable) will be processed after the returned item is received and inspected
Thank you for choosing JoyLune™. We appreciate your trust and support.