Frequently Asked Questions (FAQ)

Q1: Do you ship internationally?

Yes, we ship to Europe, North America, and Australia, and we are continuously expanding our shipping regions.

Q2: How long does shipping take?

Delivery typically takes 7–15 business days, depending on your location and customs processing times.

Q3: How quickly will my order be processed?

All orders are processed and shipped within 48 hours after payment confirmation.

Q4: Which shipping carrier do you use?

We ship with YunExpress. After customs clearance in your destination country, the parcel will be handed over to local carriers such as DHL, Royal Mail, USPS, FedEx, Australia Post, GOFO, and other regional postal services.

Q5: Is shipping free?

Yes.

• Orders over $38 qualify for free shipping

• Orders under $38 require a $5 standard shipping fee

Q6: Will I need to pay customs duties or taxes?

In some cases, customs duties or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Q7: How can I track my order?

Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

Q8: What should I do if my order is delayed?

If your order is delayed, it may be due to customs inspection or local courier processing. Please contact our support team and we will assist you.

Q9: Can I change or cancel my order?

If your order has not yet been processed, you may contact us within a short time after purchase to request changes or cancellation.

Q10: Are your products authentic?

Yes, all products are 100% authentic and carefully sourced from trusted suppliers with strict quality control.

Q11: How can I contact customer service?

You can contact us via email or the contact form on our website. We typically respond within 24 hours.